F.A.Q.

  • Do you have a shopfront?

Our boutique is only online. Not having a physical store helps us keep costs down. However, if you are near Sydney, you are welcome to visit our headquarters to take a look, try things on, and purchase items. Our HQ is in Banksia Beach, Queensland, Australia.

  • I need my clothes tomorrow, is it possible to receive them the next day?

There’s a party tomorrow and you have nothing to wear! Eeek! We know this feeling! Don’t worry; we dispatch orders the same day provided you order before 1pm AEST. If you order before 1pm and are in the Australia Post Express network area, you will receive your order the next day. All items that are available on our website are in stock, with the exception of our Hades brand footwear. You can also pick up your order from our HQ in Pennant Hills, Sydney.

  • What payments do you accept?

We accept payment by credit card (via PayPal) or Direct Bank Deposit.

  • What is your returns policy?

We want you to be 100% happy with your OtherWorld Fashion items. However, we accept that sometimes things don’t work out. We will refund, replace, or provide you with store credit for items that are returned within 30 days in new (unworn) condition with the tags still on. We have more details for you on our Returns Policy page.

  • My item is damaged. What should I do?

If you have a damaged or broken item, we are so very sorry! Email us ASAP at orders@otherworldfashion.com and attach detailed pictures of the problem. We will replace the item for you quickly!

  • Do you ship outside of Australia?

Yes we do! We send all orders via International Australia Post. Please visit our Postage & Delivery page for more information on international orders.

  • What are your postage shipping prices?

Please check our Postage & Delivery page

  • Is it possible to change or cancel my order?

Yes but we ship very fast so, please contact us immediately at: orders@otherworldfashion.com

  • What happens if I don’t receive my order?

We ship via Australia Post, and will include the tracking number with your shipping confirmation. If you don’t receive your parcel, please contact us at orders@otherworldfashion.com and we will follow it up for you.

  • Is your store secure?

Yes our store is secure. OtherWorld Fashion uses Paypal’s secure ordering system, so your payment is 100% safe. For further details, please contact us at info@otherworldfashion.com